Privacy Policy

Last Updated: November 26, 2025

1. Introduction and Scope

Force Basements and its affiliated companies held under Vanterra Foundation Solutions (collectively, “Company,” “we,” “our,” or “us”) respect your privacy and are committed to protecting your personal information.

This Privacy Policy describes our practices when you:

Visit our websites that link to this Policy
Interact with our social media pages
View or click our digital advertisements
Communicate with us via email, SMS/text, phone, or forms
Schedule or receive our services (collectively, the “Services”)

By using our Services, you consent to the practices described in this Policy. If you disagree, please discontinue use of our Services.

2. Information We Collect

2.1 Information You Provide

Contact Information: Name, email, phone, address
Service Information: Property details, service requests, appointment preferences
Payment Information: Processed securely through third-party providers
Communications: Content of emails, texts, chats, or feedback
Documentation: Photos or recordings for service purposes

2.2 Automatically Collected Information

We may automatically collect:

Device identifiers, IP address, browser type, operating system
Pages visited, referring sites, time on site, click patterns
Session data including interactions with forms and content
Approximate location based on IP address

2.3 Information from Third Parties

We may receive information from:

Marketing and analytics partners
Identity resolution and audience matching services
Public records and property databases
Data enrichment providers

3. Technologies We Use

We employ various technologies to improve services and marketing effectiveness, including but not limited to:

Cookies and similar tracking technologies
Analytics and performance measurement tools
Advertising and marketing automation platforms
Session recording and interaction tracking
Identity resolution services

These technologies may recognize returning visitors and associate browsing activity with other information. We reserve the right to add, modify, or remove specific technologies without updating this Policy, provided the fundamental use purposes remain consistent.

4. Call Recording and On-Site Documentation

4.1 Call Recording

We may record inbound and outbound calls for:

Quality assurance and training
Verification and documentation
Dispute resolution

By calling us or accepting our calls, you consent to recording. You will receive notice where legally required.

4.2 On-Site Documentation

Our technicians may capture photos, videos, or audio during service visits for:

Diagnostic and documentation purposes
Before/after comparisons
Training and quality control
Warranty and dispute resolution

By scheduling service, you consent to such documentation. Marketing use requires separate consent.

5. How We Use Your Information

We use collected information to:

Provide and improve our services
Schedule appointments and communicate about services
Process payments and maintain records
Send service updates and appointment reminders
Provide customer support
Analyze and improve marketing effectiveness
Deliver targeted advertising on third-party platforms
Detect and prevent fraud
Comply with legal obligations
Send promotional communications (with consent)

6. SMS/Text Messaging Terms

By providing your phone number, you may receive:

Appointment confirmations and reminders
Service updates, inspection notifications and follow-ups
Promotional offers, seasonal tips, and surveys

Important:

Reply STOP to opt out anytime. You will receive one final confirmation message of your opt-out.
Reply HELP for assistance
Message and data rates may apply
Consent not required for purchase
Frequency varies (typically 1-2 per service, occasional marketing)

We do not sell, rent, or share phone numbers with third parties for their marketing.

7. Information Sharing

We may share information with:

7.1 Service Providers

Trusted vendors who assist with operations, including but not limited to scheduling, customer service, hosting, analytics, and marketing.

7.2 Affiliated Brands

Within Vanterra Foundation Solutions for:

Service fulfillment in your area
Scheduling and operational efficiency
Centralized support and reporting

7.3 Advertising Partners

Limited data for:

Measuring ad performance
Delivering targeted/retargeted advertising
Creating similar audiences

7.4 Business Transfers

If we sell or transfer any part of our business, your personal information may be included as a business asset in that transaction. The new owner would be required to honor the commitments we’ve made in this Privacy Policy.

7.5 Legal Requirements

When required by law, legal process, or to protect rights and safety.

We do not sell personal information to unrelated third parties.

8. Data Retention

We retain information only as long as necessary for:

Service delivery and warranty obligations
Legal and regulatory requirements
Business records and analytics
Fraud prevention
Honoring opt-out preferences (suppression lists maintained indefinitely)

9. Your Privacy Rights

9.1 State-Specific Rights

Residents of states with comprehensive privacy laws (including California, Colorado, Virginia, Connecticut, Utah, and others) may have rights to:

Access personal information
Correct inaccuracies
Request deletion
Opt out of targeted advertising
Opt out of data sales/sharing
Non-discrimination for exercising rights

9.2 Submitting Requests

Email: [email protected]
Phone: 888-698-1958

We will verify identity before processing requests.

9.3 Opt-Out Options

Targeted Advertising:

Browser privacy settings
Platform ad preferences (Google, Meta/Facebook, etc.)
Industry opt-out tools
Cookie management in browser

Marketing Communications:

Email: Unsubscribe link in emails
SMS: Reply STOP
Phone: Request during any call

10. Cookies and Tracking

We and our partners use various tracking technologies. While we don’t currently respond to “Do Not Track” browser signals, you can manage preferences through:

Browser cookie settings
Device privacy controls
Third-party opt-out mechanisms

11. Data Security

We implement administrative, technical, and physical safeguards to protect your information. While no system is completely secure, we work to prevent unauthorized access, use, or disclosure.

12. Children’s Privacy

Our Services are not directed to individuals under 18. We do not knowingly collect information from children under 13.

13. Third-Party Links

Our Services may contain links to third-party sites. We are not responsible for their privacy practices.

14. International Data Processing

Your information may be processed and stored in the United States or other countries where we or our service providers operate. By using our Services, you consent to such transfers.

15. Changes to This Policy

We may update this Policy periodically. The “Last Updated” date reflects the current version. Continued use after changes constitutes acceptance.

16. Acknowledgment

By using our Site or providing your information, you acknowledge that you have read and understand this Privacy Policy and Terms & Conditions and consent to our practices as described.

17. Contact Us

Vanterra Foundation Solutions
205 W Oklahoma Ave
Knoxville, TN 37917
Phone: 888-698-1958
Email: [email protected]